Shipping Policy

LOOKING FOR INFORMATION ABOUT WAREHOUSE PICKUP?  CLICK HERE

SHIPPING  WITHIN LOWER 48 US STATES:

High value merchandise such as boats, kayaks and/or rafts are shipped via FedEx or UPS with a signature required and CANNOT be left unattended at the door, in the backyard, on the porch, or with a neighbor. No exceptions. Customer's signature is required as a proof of delivery. 

FedEx or UPS may accept a timeframe for delivery or hold the item for pickup at a local Facility as per customer request. Please call the shipper for details.


Question: What if I am working the whole day, why can't you ask FedEx to leave boat at my door?

Answer: First, in order to be protected from credit card fraud, we must have the credit card holder's signature on file with FedEx. Second, if the item is left at the door and is later stolen, who would be responsible for the loss? The customers signature on file with FedEx is the only way for us to have proof of delivery.

All shipping prices are flat fees for delivery within the Continental US only. Shipping costs include full insurance up to the value of the item being shipped. As per UPS and Fedex Damage Claim Policy, customers have 20 days to report shipping damages once the package is delivered. After that period NO shipping damage claims will be satisfied by the FedEx. It is the customers responsibility to notify us about any shipping damages in a proper timeframe.

Small accessories, hand pumps, repair kits or bags that have been damaged during shipment must be sent back for replacement as per our Warranty Policy. Please visit Contact Us page for Return address.

Once the item has been shipped, you will receive an email with a tracking number. Please contact FedEx or UPS to follow provided tracking number, and to ensure receiving of the package. Please email us at support@alpineboats.com if you need a tracking number.

After the 3rd attempt to deliver the package, the shipper will send it back unless you contact them to arrange a local pick up. Customers are responsible for package receiving and all associated shipping charges.  

If the order is cancelled after it has already shipped out, or refused to be accepted, the appropriate shipping amount will be deducted from the total of refund. Shipping charges are NOT refundable. Please call the shipper if you need assistance or have special requests. Don't wait for the 3rd attempt as it might be too late.

If items are on back order, we will ship all pre-ordered boats the same day they arrive in our warehouse.

LOCAL PICKUP

Plese visit our wareouse pickup page

 
SHIPPING TO ALASKA AND HAWAII

Please email us at support@alpineboats.com to request a shipping quote.  Provide your name, shipping address including zip code and the items you wish to have shipped in the email.  We will provide a quote within 24  hours and include a link for you to purchase the items including shipping on our website.

Shipping Prices for Anchorage, AK are listed on some product pages.  If the price is listed you can add the product to your cart and proceed to checkout.  Choose "Lynden" as the shipping choice during checkout.

SHIPPING ERROR POLICY:
Despite doing our best to avoid such shipping errors as sending incorrect items to customers, there is always a small chance that shipping mistakes may occur. In order to best suit our customer's needs, we are constantly increasing and changing the variety of merchandise that we offer. In the unlikely event that a shipping error occurs, we will issue a pickup call tag within the lower 48 states to start the replacement process. As soon as the original item is received back and inspected for full completeness, we will send a replacement item via our standard method of shipping. Sorry, no exceptions. We can't send a replacement until the first item is received back and inspected. We do not offer express shipping for replacement items, only regular Ground services.

LOST OR SHIPPING DAMAGE POLICY:

All merchandise is inspected before shipping at manufacturer's facility and/or at the Alpine Boats shipping warehouse. All merchandise is shipped well packaged and insured for the full value of the merchandise. Once merchandise is picked up from the Alpine Boats warehouse by a third party shipping carrier, it becomes their responsibility to ensure delivery in good condition. Alpine Boats, LLC has no control over the delivery process of the shipping carrier, and therefore Alpine Boats will NOT be responsible for ANY damages or losses that occurred during shipping by third party shipping carriers. The shipping carrier is directly responsible for ALL shipping or related damages.

  • Once the customer receives the package we recommend inspecting the item for signs of visible damages. 

  • A damage claim should be submitted within 20 days of delivery. Please visit the carriers website to download the claim form.

  • All loses or damages which occurred during shipping are to be handled by customers directly with the third party shipping carrier by filing appropriate claim. 

  • At its discretion, Alpine Boats may assist customers with the necessary paperwork and delegate all rights for the settlement directly to the customer.