High value merchandise such as boats, kayaks and/or rafts are shipped via FedEx or UPS with a signature required and CANNOT be left unattended at the door, in the backyard, on the porch, or with a neighbor. No exceptions. Customer's signature is required as a proof of delivery.
FedEx or UPS may accept a timeframe for delivery or hold the item for pickup at a local Facility as per customer request. Please call the shipper for details.
Question: What if I am working the whole day, why can't you ask FedEx to leave boat at my door?
Answer: First, in order to be protected from credit card fraud, we must have the credit card holder's signature on file with FedEx. Second, if the item is left at the door and is later stolen, who would be responsible for the loss? The customers signature on file with FedEx is the only way for us to have proof of delivery.
All shipping prices are flat fees for delivery within the Continental US only. Shipping costs include full insurance up to the value of the item being shipped. As per UPS and Fedex Damage Claim Policy, customers have 20 days to report shipping damages once the package is delivered. After that period NO shipping damage claims will be satisfied by the FedEx. It is the customers responsibility to notify us about any shipping damages in a proper timeframe.
Small accessories, hand pumps, repair kits or bags that have been damaged during shipment must be sent back for replacement as per our Warranty Policy. Please visit Contact Us page for Return address.
Once the item has been shipped, you will receive an email with a tracking number. Please contact FedEx or UPS to follow provided tracking number, and to ensure receiving of the package. Please email us at firstname.lastname@example.org if you need a tracking number.
After the 3rd attempt to deliver the package, the shipper will send it back unless you contact them to arrange a local pick up. Customers are responsible for package receiving and all associated shipping charges.
If the order is cancelled after it has already shipped out, or refused to be accepted, the appropriate shipping amount will be deducted from the total of refund. Shipping charges are NOT refundable. Please call the shipper if you need assistance or have special requests. Don't wait for the 3rd attempt as it might be too late.
If items are on back order, we will ship all pre-ordered boats the same day they arrive in our warehouse.
Plese visit our wareouse pickup page